If you feel that you were charged a cancellation fee in error, please let us know by contacting your Project Manager.
Cancellation fees are charged to compensate attorneys for time invested in starting a client's project.
When a card has been added on file and an attorney has started your project, you can reach out to your Project Manager to cancel your current project. Your account may be charged a cancellation fee. This depends on how many hours the attorney has worked on your project and when you cancel.
Attorneys are also able to cancel a project. In this case, you may be charged a cancellation fee if the lawyer has started work but hasn't heard back from the client.
Cancellation fees may differ depending on the attorneys billable hourly rate.