If your Dashboard displays one of the following error messages, your credit card company or bank may have declined the transaction request:

  • Request Failed: Card Declined
  • Your payment method is invalid. Please update your billing settings
  • There was an error processing your request

You'll be unable to start a project until you change your payment method.

  • Your credit or debit card number was entered incorrectly.

To fix this, update your card number in the "Payment" menu of your Account Settings

  • Your credit card or debit card has expired. 

To fix this, remove this expired card from your account and replace it with an active card.

  • There are insufficient funds in your account. 

To fix this, select a different payment method

You may need to contact your bank to help out in some situations: 

  • You're traveling abroad and haven't authorized international transactions
  • Your bank rejected the charge based on fraud logic
  • You've exceeded the withdrawal limit on your account 
  • You previously reported your credit card as lost or stolen

If none of these issues or solutions apply, please email support@lawtrades.com

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